Please find below our regular shipping rates for items ordered from our website. If you have any questions or require specific shipping formalities or special services please feel free to email us at [email protected].

• Delivery times

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• Regular order items:
  If the item you ordered is in stock or just needs finishing we will arrange shipping within 1-6 working days.
  
  Once shipped, you will receive an email that includes your tracking link in order for you to keep track of your item.
  
  If you would like to arrange a specific shipping date or time please email [email protected].

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• Made to order

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• What does it mean if a product is described as 'Made To Order'?
  
  All our jewellery pieces are handmade in limited runs, therefore we don’t always hold stock of every item in our studio.
  
  Made to Order items such as bespoke signet rings or more elaborate designs will be made especially for you and therefore require some time to produce.
  
  Made to Order items are marked as such in the product description; usually this means that it will take between 5 ­- 20 working days to complete, depending on the complexity of the piece.
  
  We will make sure to keep you updated on the production progress of your piece.
  
  If you have any queries regarding delivery times, or if you require a quicker turn around, please get in touch via [email protected] and we will do our very best to help.
  
  Thank you for your understanding and patience.

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• Tracking your order

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• Most orders will be shipped with either Royal Mail, Austrian Post or DHL Express. Each shipping service has they own website for tracking orders.

  • Royal Mail tracking service: https://www.royalmail.com/track-your-item

  • Austrian Post tracking service: https://www.post.at/en/track_trace.php?language=en

  • DHL Express tracking service: http://www.dhl.co.uk/en/express/tracking.html

  Please note that with Royal Mail and Austrian Post not all destinations are included in door-to-door delivery tracking.
  If you have any questions regarding shipping please direct them to [email protected]

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• Import duty and taxes

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• The customs office of the parcel's destination country may impose customs fees, taxes, import duties or other charges on the items ordered via international shipping. All these charges are the responsibility of the customer or recipient and are required to be settled with the local customs office in order for your item to be processed and delivered.
  
  Once your order arrives, customs office will get in touch directly to arrange for any charges to be settled.
  
  SMITH/GREY has no control over any customs charges and can not be held responsible for any additional charges that may be imposed by customs offices. For detailed information it is advised to contact your local customs office before placing your order.

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• Packaging

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• Your order will arrive in branded boxes. We use stiff and secure packaging to make sure your order will arrive in perfect condition.
  
  For the unfortunate case that your order arrives in a damaged state please send an email to [email protected].

  

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• Gift wrapping

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• We offer a gift wrapping service which you can select during checkout.
  
  If you would like to add a handwritten note to your order please leave a message in the comment box for us to include.

  

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• Return policy

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• We are happy to return unworn items within 14 days of delivery. Please see our Returns Policy for details about our returns procedure.

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